LTB hearing day checklist

One week before

• Disclose evidence to the tenant and the LTB (5 days minimum, 7 is safer)
• Re-read your N4 and L1 — make sure the numbers still match
• Update the rent ledger to the day of the hearing
• Print three copies of your evidence package (you, tenant, backup) even for virtual hearings
• Confirm your Zoom link from the LTB Notice of Hearing

Day before

• Test your tech: Zoom audio, video, screen share. Use a wired headset if possible
• Check your internet — wired is better than Wi-Fi
• Charge your laptop and have a backup phone ready
• Pick a quiet, well-lit room with a plain background
• Have the tenant's most recent payment information ready

Hearing morning

• Log in 15 minutes early
• Mute on entry. Unmute only when called
• Have your evidence package open in a separate window or tab
• Have a glass of water and a notepad
• Know the case number and the unit address — the adjudicator will ask first

What to say (and not say)

• Address the adjudicator as "Member" (e.g., "Yes, Member")
• Stick to the facts. No editorializing about the tenant
• If you don't know something, say "I don't know"
• Refer to exhibits by number: "If you turn to Exhibit 5, Member…"
• Don't interrupt the tenant or the adjudicator

If the tenant doesn't show up

The hearing usually proceeds in their absence. The adjudicator may give you an ex parte order (in their absence) — but you still have to prove your case on the evidence.

If the tenant raises a defense you didn't expect

Common ones: maintenance issues (T6), illegal rent increase, harassment. You can ask for an adjournment to respond properly. Don't try to improvise — adjudicators see it and it hurts you.

After the hearing

The order may come the same day or within 30 days. Read it carefully. If you have an eviction order, the tenant has until the void date listed on the order to pay or vacate. If they don't, file with the Sheriff (Court Enforcement Office) to enforce — the LTB doesn't physically remove anyone.

The mistakes that cost the case

• Showing up late or not at all
• Bad audio — adjudicators won't hear what they can't hear
• Not having the ledger up to date as of hearing day
• Arguing with the tenant instead of speaking to the adjudicator
• Trying to introduce evidence you didn't disclose 5 days prior